Shipping policy

ZEXNS Shipping Policy

Last Updated: August 31, 2025
Contact: support@zexns.com

1. Processing Time

  • Standard Orders (Custom Products):
    ○ Processing time: 20 business days (excluding weekends/holidays).
    ○ Note: During peak seasons or high demand, processing may extend to 45 business days. You will be notified via email if delays occur.
  • In-Stock Items (Marked "In Stock"):
    ○ Processing time: 24 hours – 3 business days.
    ○ Expedited shipping options available at checkout.

2. Shipping Destinations & Carriers

  • We ship to all EU countries and the United States.
  • Primary carriers: DHL Express, FedEx, UPS (selected based on destination and cost efficiency).
  • Important for EU→US Shipments:
    ○ Due to new US tariff policies , shipments from the EU to the US may incur additional customs duties/taxes (typically 15%+). These fees are the customer’s responsibility.

3. Delivery Timelines

Destination Estimated Delivery (After Processing)
Within EU 3–7 business days
US (East Coast) 5–10 business days
US (West Coast) 7–14 business days
Delays may occur due to customs inspections (e.g., US CBP checks) or carrier disruptions.

4. Shipping Costs

  • Calculated at checkout based on:
    ○ Package dimensions/weight (aluminum products may incur volumetric weight charges).
    ○ Destination country.
  • Free Shipping: Offered for orders over €500/$550 (EU/US).

5. Customs, Duties & Taxes

  • EU Customers: Prices include VAT.
  • US/Non-EU Customers:
    ○ Additional import duties, taxes, or customs fees may apply .
    ○ ZEXNS does not cover these charges. Contact local customs for estimates.

6. Tracking & Order Management

  • A tracking number is emailed once your order ships.
  • To modify/cancel orders: Contact support@zexns.com within 12 hours of placement.

7. Damaged/Lost Shipments

  • Damage Claims: Notify us within 48 hours with photo evidence.
  • Lost Packages: Filed with carriers after 10 business days past estimated delivery.
  • Replacement/refund subject to investigation.

8. Returns

  • See our Refund Policy for details.
  • Note: Return shipping costs are customer-responsible unless item is defective.

Policy Compliance Notes:

  • Aligns with EU Consumer Rights Directive & US FTC Shipping Regulations.
  • References US tariff impact on EU-US logistics .
  • Uses clear timelines as required by EU e-commerce laws.